Q Can I choose the colour?

A Absolutely - you can have whatever colour you want! Just tell me the colour or send me an email sample and I can tailor the design to your choice.


Q What size will my artwork be?

A The artwork is printed at A2 size (594mm x 420mm). If you have a specific size you’d like let me know and I’ll design your artwork to fit.


Q How many changes can I make?

A When the design is in progress I will email you JPEGS to show you how it is going. You can make changes to the colours and composition at this stage. It is YOUR artwork and YOUR pet after all and I want you to be totally happy with the finished piece. Once you have approved the artwork on email it will be printed and no more changes can be made. Subsequent changes after printing will have to be charged for.


Q How long will the process take?

A Once the images have been received I aim to send you proofs of the design on email within 7 days. Once the design is approved I will print and post within 3 days.


Due to time needed to create these bespoke designs, artwork cannot be produced until all funds have been received.

If you are paying by cheque we will have to wait for the funds to clear before we can progress the design.

All bespoke products are non-returnable unless the goods are faulty or there has been an error on our part.

If you are unhappy with the product please inform us by telephone or email as soon as it arrives and we will deal with it immediately. Our products are personalised and made to order, therefore we cannot provide a refund on item/s purchased.

Cancellation policy: If you cancel your order during the design process we will refund half of any money paid to cover any time already spent on the design.

Please be aware that the final printed colour may differ slightly from the emailed on-screen proof as computer monitors display colours differently depending on their calibration.

Personalised pet portraits by Kerry Oldham



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